Warranty and Returns Policy

On-Time Delivery

If your product isn’t received within the guaranteed delivery time, you are eligible for a full refund. Always verify the seller’s on-time delivery guarantee period and ensure your desired delivery date falls within this timeframe. If an order doesn’t arrive within the promised time, you can submit refund requests up to 15 days after your order has been completed by opening a dispute on the order details page. Please note that only one dispute per order may be opened.

Returns & Refund

Products that fail to match the seller's description or are not as described can be returned for a full refund. Additionally, you and the seller can work out an agreeable solution. If you are unhappy with your purchase and it falls under the Domestic Returns category, you can return it domestically, provided it is unused and in perfect condition, with no questions asked.

Domestic Returns

Products covered by Domestic Returns can be returned to a warehouse in your country, ensuring a simpler and faster returns process.

Guaranteed Genuine

Products are guaranteed to be genuine. If you receive a counterfeit product, you are entitled to a full refund, including shipping costs. To ensure authenticity, purchase from sellers who provide Guaranteed Genuine products. AliExpress verifies all Guaranteed Genuine products.

If you have any concerns or questions about our Warranty and Returns Policy, please contact us.